Terms of Service

ENVIROWEB LTD TERMS OF SERVICE

1. Introduction

1.1 Acceptance of Terms

We are ENVIROWEB LTD ('Company', 'we', 'us', or 'our'), a company registered in the United Kingdom at 86 – 90 Paul Street, London, United Kingdom EC2A 4NE. We operate the website https://enviroweb.net (the 'Site') and provide access to a variety of hosting solutions and related services, including shared hosting, VPS, dedicated servers, domain registration services, and third-party services (collectively, the 'Services'). Our third-party services, and other integrated offerings, are provided through our platform but are operated by independent third-party providers. Use of third-party services through our platform is subject to additional terms and conditions from those third-party providers, and we do not have control over or responsibility for these third-party services.

You can contact us by email at legal@enviroweb.net, or by mail to 86 – 90 Paul Street, London, United Kingdom EC2A 4NE.

These Legal Terms, along with our Domain Registration Agreement, Hosting and Fair Use Policy, Privacy Policy, Refund Policy, and any other policies listed on the legal section of our website, constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and ENVIROWEB LTD, concerning your access to and use of the Services. By accessing or using the Services, you agree to be bound by these Terms of Service and all other policies mentioned herein, including any future policies added to the legal section of our website. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

1.2 Modifications to Terms

We will provide you with prior notice of any scheduled changes to the Services you are using, including any changes to the policies listed on our site's legal page, at least 30 days in advance where feasible. The modified Legal Terms will become effective upon posting or notifying you by email. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

1.3 Eligibility

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

1.4 Record Keeping

We recommend that you print a copy of these Legal Terms and other applicable policies from the legal section of our website for your records. These Legal Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Failure to comply with these terms may result in suspension or termination of your Services.

2. Our Services

2.1 Service Offerings

At ENVIROWEB LTD, we provide a range of hosting solutions, domain services, and third-party tools to support your online presence. By using our Services, you gain access to a suite of offerings tailored to meet various hosting and website management needs. Our Services include:

2.2 Shared Hosting

We offer Shared Hosting plans that provide a cost-effective solution for hosting multiple websites on a single server. This service is ideal for personal websites, small businesses, and startups looking to establish an online presence with a managed hosting environment, including regular backups, security updates, and technical support.

2.3 VPS Hosting (Virtual Private Servers)

Our VPS Hosting services provide a balance between affordability and performance, giving users the benefits of a dedicated server environment with the flexibility of virtualisation technology. This service is suitable for businesses that require greater control over their hosting environment, including root access and the ability to install custom software.

2.4 Dedicated Servers

For customers requiring the highest level of performance and control, we offer Dedicated Server hosting solutions. This service provides a dedicated physical server exclusively for your use, ensuring maximum performance, security, and customisation options. Ideal for high-traffic websites, complex applications, or enterprises needing a tailored hosting solution.

2.5 Domain Registration and Transfer Services

We facilitate Domain Registration and Transfer services through our partnership with the registrar. ENOM, INC. Customers can register new domain names, transfer existing domains, and manage domain settings directly through our platform, ensuring seamless integration with our hosting services.

2.6 Third-Party Services

In addition to our core hosting and domain services, we offer a variety of third-party tools and services to enhance your online operations:

360 Monitoring: A comprehensive site and server monitoring tool that provides real-time alerts and insights to help maintain optimal website and server performance.
SSL Certificates: We provide SSL Certificates to ensure secure, encrypted connections for your website, enhancing security and building trust with your visitors.
Marketgoo (SEO Tool): A powerful SEO tool designed to improve your website's search engine rankings and visibility. It offers keyword analysis, backlink tracking, and other SEO features.
SiteLock Security: A robust security tool designed to protect your website from threats such as malware, hacking attempts, and other vulnerabilities. It includes features like daily malware scans, automatic threat removal, and a Web Application Firewall (WAF).
OX App Suite (Cloud Email & Productivity): A comprehensive cloud-based email and productivity suite that includes email hosting, calendars, contacts, and task management, providing a complete solution for business communication and collaboration.

2.7 Compliance with Policies

By using our Services, you agree to adhere to all applicable terms, including those outlined in our Hosting and Fair Use Policy, Domain Registration Agreement, Refund Policy, and any other policies or guidelines listed in the legal section of our website that may be implemented or updated from time to time. Additionally, you agree to comply with any specific terms related to third-party services provided through our platform.

3. Intellectual Property Rights

3.1 Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics that we provide (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks'). This does not include any user-uploaded content or third-party content hosted on our platform.

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United Kingdom and around the world.

The Content and Marks we provide are available in or through the Services "AS IS" and are intended for your use in accessing and utilising our hosting services, including running websites or other business operations. However, you may not copy, modify, distribute, sell, or lease any part of our Content or Marks without our express prior written permission, except as expressly permitted by these terms.

3.2 Your Use of Our Services

Subject to your compliance with these Legal Terms, including the 'PROHIBITED ACTIVITIES' section below, as well as any specific policies applicable to individual products or services, we grant you a non-exclusive, non-transferable, revocable licence to access the Services for your personal, commercial or internal business purposes.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services, and no Content or Marks, may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. This includes all proprietary content, as well as any user-generated or third-party content provided through the Services.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: legal@enviroweb.net. If we ever grant you permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. This license may be revoked at any time at our discretion, particularly if we determine there has been a breach of these Legal Terms or other policies.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately. If you believe that any material available on or through the Services infringes upon your copyright, please refer to our Copyright Infringement Policy for further instructions.

4. User Representations

4.1 General Representations

By using the Services, you represent and warrant that:

1. All registration information you submit will be true, accurate, current, and complete;
2. You will maintain the accuracy of such information and promptly update such registration information as necessary;
3. You have the legal capacity to enter into this agreement and you agree to comply with these Legal Terms;
4. You are not a minor in the jurisdiction in which you reside;
5. You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise, including but not limited to scraping or data mining activities;
6. You will not use the Services for any illegal or unauthorised purpose; and
7. Your use of the Services will not violate any applicable law or regulation.

4.2 Compliance and Accuracy

If you provide any information that is untrue, inaccurate, not current, or incomplete, or if we determine, in our sole discretion, that you have violated any of these representations and warranties, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof). We also reserve the right to monitor user compliance to ensure a safe and secure hosting environment.

5. User Registration

5.1 Registration Requirements

You may be required to register to access and use the Services. You agree to provide accurate, current, and complete registration information during the account creation and checkout process. You are responsible for maintaining the confidentiality of your password and all account information. Any activity under your account, including any use of the Services, will be your responsibility. You must notify us immediately of any unauthorised access or suspected breach of security related to your account. If we detect unauthorised use of your account, we reserve the right to suspend or terminate your access to the Services.

5.2 Customer Obligation to Update Account Information

You are responsible for ensuring that the information provided during registration and account setup is accurate and kept up to date. If any changes occur, such as transitioning from a personal customer to a business customer, you must update your account information to reflect this change within 30 days of the transition. Failure to update your information may affect your eligibility for certain rights and protections available to consumers, such as cancellation rights under consumer protection laws. Business customers may not be eligible for consumer-specific protections like cooling-off periods for online purchases. We reserve the right to request verification of your customer status and to take appropriate action if any discrepancies are identified.

5.3 Right to Classify at Company Discretion

We reserve the right, at our sole discretion, to determine whether a customer is classified as a "consumer" or a "business customer" based on their use of the Services. If you start using our Services for business purposes after initially registering as a personal customer, you are required to notify us and update your account information accordingly. We may request documentation or other evidence to verify your customer classification. Misrepresentation or failure to update your classification may result in the loss of specific rights or protections associated with consumer customers.

5.4 Username Policy

We reserve the right to remove, reclaim, or change a username you select if we determine, at our sole discretion, that such a username is inappropriate, obscene, or otherwise objectionable. In such cases, we will notify you of any changes made to your username.

6. User Responsibilities

6.1 General Responsibilities

Users are responsible for the content they upload, their website's security, and complying with all applicable laws and regulations. You must not use our services for any illegal or malicious activities, including but not limited to distributing malware, engaging in hacking, or infringing upon intellectual property rights. You are also responsible for regularly backing up your website data and maintaining the security of your login credentials. While we may offer backup services, we do not guarantee data restoration and strongly recommend maintaining your own backups.

6.2 Compliance with Policies

You are required to ensure that your use of our services complies with the PROHIBITED ACTIVITIES section of these terms, as well as any additional policies, including but not limited to our Hosting and Fair Use Policy, Privacy Policy, Refund Policy, and any other policies outlined on the legal section of our website. We reserve the right to monitor your use of the Services to ensure compliance with these terms and all applicable policies.

Failure to comply with these requirements may result in actions such as temporary suspension, permanent termination of your services, or deletion of your data, without prior notice. Any violations of these policies or terms may lead to the termination of your services, and in such cases, you may lose access to any data stored on our servers. We are under no obligation to retain or restore backups after termination, and you acknowledge that data may be permanently deleted upon service termination in accordance with our data retention policies.

7. Products

7.1 Availability and Changes

All products and services are subject to availability. We reserve the right to discontinue any products or services at any time for any reason. In the event of discontinuation, we will provide advance notice to affected customers where feasible and offer alternatives or prorated refunds in accordance with our Refund Policy. Prices for all products and services are subject to change.

7.2 Promotions and Eligibility

From time to time, we may offer promotional discounts, credits, bonuses, or other special incentives ("Promotions") to new or existing customers. All Promotions are subject to specific eligibility requirements, terms, and conditions, which will either be outlined at the time of the offer or documented separately in our Promotion Terms.

Promotions are limited-time offers and may be modified, withdrawn, or restricted at our sole discretion without prior notice. Promotions cannot be applied retroactively to prior purchases unless explicitly stated. Participation in a Promotion does not alter or modify your obligations under these Terms of Service unless expressly stated otherwise. It is your responsibility to review the terms of any Promotion before participating.

8. Purchases and Payment

8.1 Payment Processing

We use Stripe as our third-party payment processor to handle all transactions securely. By making a purchase or engaging in any transaction on our site, you agree to be bound by Stripe's Terms of Service and Privacy Policy. We accept payments from most major credit and debit cards available through the Stripe payment gateway, including but not limited to:

Visa
Mastercard

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Applicable sales tax in the United Kingdom will be added to the price of purchases where required by law. We may change prices at any time. All payments shall be in Great British Pounds (GBP).

8.2 Charges and Refunds

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. If a payment fails, we reserve the right to temporarily suspend your access to the Services until payment is successfully processed. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. All refunds and cancellations are subject to our separate Refund Policy, which you can review for further details.

8.3 Chargebacks: Explanation and Consequences

A chargeback occurs when a customer disputes a payment with their bank or payment provider, alleging that the payment was unauthorised or improper. This is a manual process initiated either by the customer or the merchant, and it implies a breach of the agreed terms of service, which confirm the validity of all transactions processed on our platform. All services provided by us are arranged online with explicit agreement to our terms of service. Therefore, any chargeback initiated against a payment related to an issued invoice will be considered fraudulent and may result in immediate account suspension or termination.

Fraudulent Chargebacks: Whether a chargeback is initiated mistakenly or intentionally, it is treated as a serious issue. The chargeback process is a formal procedure handled by financial institutions, with significant consequences. We urge our clients to reach out to us directly to resolve any billing issues before resorting to a chargeback, in order to avoid unnecessary complications.
Administrative Fee for Chargebacks: In the event of an unjustified chargeback against our business, a minimum administrative fee of £250 will be charged. This fee covers costs related to chargeback disputes, including bank fees and the administrative work required to resolve the dispute. The fee also compensates for the damage caused by false chargeback claims, which can strain our relationships with merchants and financial institutions.
Consequences of Account Termination: Engaging in the chargeback process can lead to the suspension or termination of services associated with your account. In such cases, we reserve the right to terminate services without prior notice, potentially resulting in irreversible data loss. It is crucial to follow the dispute resolution processes outlined in our terms of service to prevent service disruptions and data loss.
Restoration Fee After Dispute Resolution: If services are suspended or terminated due to a chargeback, and the dispute is resolved in our favour, a restoration fee of £25 per hosting account will apply to reinstate services. This fee facilitates the recovery of your account to its previous state, provided the chargeback dispute has been successfully resolved.
The Impact of Chargebacks: Chargebacks carry significant consequences for all parties involved. Beyond financial costs, they disrupt business operations and strain relationships with financial institutions. We strongly advise our clients to consider the serious nature of chargebacks and only use them as a last resort. Please follow the resolution mechanisms in our terms of service to address any issues constructively.

By understanding and adhering to these guidelines, clients can help ensure smooth service and avoid the repercussions of unnecessary chargebacks. While we treat unjustified chargebacks seriously, nothing in this section limits your statutory rights as a consumer under applicable consumer protection laws.

8.4 Credit Card Chargebacks for Domain Registrations

In the event of a charge-back by the credit card company (or similar action by another payment provider used by us) for the payment method used in connection with a domain registration, you agree and acknowledge that the domain registration shall be transferred to us, as the paying entity for that registration to Enom and the relevant registry. We reserve all rights regarding such domain, including, but not limited to, the right to make the domain available to other parties for purchase. We also reserve the right to lock your account and any remaining domains until we receive payment of any administrative fees and/or chargeback fees. At our sole discretion, we may reinstate your domain registration upon receipt of the registration fee and any applicable administrative and/or chargeback fees.

8.5 Credit Card Chargebacks for Non-Domain Registration Services

In the event of a charge-back by the credit card company (or similar action by another payment provider) for the payment method used in connection with non-domain registration services, those services will not be initiated or will be discontinued if previously in use. Any data or information maintained by the service may be deleted, and your account, along with any remaining services, may be locked until we receive payment of any administrative fees and/or chargeback fees. At our sole discretion, we may reinstate your services upon receipt of the non-domain registration fee and any applicable administrative and/or chargeback fees.

9. Subscriptions

9.1 Billing and Renewal

Your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you chose when you subscribed to the Services. You may cancel your subscription at any time by clicking “request cancellation” from the “Product Details” page in your account dashboard or by contacting our support team. Any cancellation will take effect at the end of your current billing cycle or immediately if requested.

9.2 Cancellation

You can cancel your subscription by logging in to your account, selecting the product you wish to cancel from the "My Products & Services" page and clicking "request cancellation" from the "Product Details" page or alternatively by submitting a ticket to our "Sales & Billing" support team from the "Support" area of your account. Your cancellation will take effect at the end of the current paid term or immediately if requested. If you have any questions or are unsatisfied with our Services, please email us at legal@enviroweb.net. No refunds will be provided for the unused portion of the term unless specified in our “Refund Policy”.

9.3 Fee Changes

We may, from time to time, make changes to the subscription fee for our hosting services. Any changes to the subscription fee will be communicated to you at least 30 days in advance in accordance with applicable law. Notifications will be sent via email or displayed prominently on your user dashboard. If you do not agree with the new subscription fee, you have the right to cancel your subscription before the changes take effect. By continuing to use our Services after the price change becomes effective, you agree to the new subscription fee.

10. Refunds Policy

10.1 General Refund Policy

We offer refunds for certain products and services under specific conditions. Our approach to refunds varies depending on the type of product or service purchased and the circumstances surrounding the request. From time to time, we may offer a 30-day money-back guarantee on hosting plans; however, this guarantee does not extend to other services, domain names, or third-party services purchased at the same time as a hosting plan. The 30-day money- back guarantee is only available if explicitly displayed on our website at the time of purchase or during a promotional campaign. To understand the details of our refund process, including eligibility criteria, timeframes, and any applicable restrictions, please refer to our separate Refund Policy document. The Refund Policy provides a comprehensive breakdown of our refund practices and will guide you through the steps to request a refund. By using our Services, you acknowledge that you have read and agree to the terms outlined in our Refund Policy.

11. Prohibited Activities

11.1 Restrictions on Use

You may not access or use the Services for any purpose other than that for which we make the Services available. Any failure to comply with the "Prohibited Activities" outlined herein may result in the termination of your Services or account. For additional requirements applicable to hosting plans and third-party services provided through our platform, please also refer to our separate Hosting and Fair Use Policy.

11.2 Specific Prohibitions

As a user of the Services, you agree not to:

Systematically retrieve data or other content from our website or third-party websites to create or compile, directly or indirectly, a collection, compilation, database, or directory without our express written permission.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Violate the terms of use or privacy policies of any third-party services provided through our platform.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, except where such mechanisms are essential for the proper functioning of your website and comply with applicable privacy laws and regulations, including obtaining any necessary user consents. This includes, without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, tracking cookies, or other similar devices used for unauthorised data collection (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools without authorisation. This includes, but is not limited to, using bots to scrape data or automate functions that violate the intended use of the Services.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.

Failure to comply with any of these terms may result in actions including, but not limited to, suspension or termination of your account, removal of content, restriction of access, and/or legal action.

12. Third-Party Websites and Content

12.1 Links and Third-Party Content

Our Services may contain links to third-party websites ("Third-Party Websites") and may offer access to content, software, tools, or applications developed or provided by third parties ("Third-Party Content"), including but not limited to plugins, add-ons, and software applications. Additionally, we may offer products from third-party service providers directly on our website, including but not limited to: cloud email services, SSL certificates, monitoring services, SEO services, and security services. While we facilitate access to these third-party services and handle billing on behalf of the third-party providers, we do not control or assume responsibility for the content, functionality, service quality, availability, or performance of any Third-Party Content or services.

12.2 No Liability for Third-Party Content

We do not investigate, monitor, or check these Third-Party Websites or Third-Party Content for accuracy, appropriateness, or completeness, and we disclaim any responsibility for any Third-Party Websites accessed through our Services or any Third-Party Content available through or installed from our Services. The inclusion of links to Third-Party Websites or the availability of Third-Party Content does not constitute an endorsement or recommendation by us. If you choose to access Third-Party Websites or use or install any Third-Party Content, you do so at your own risk, and our Legal Terms will no longer govern your actions on those websites.

We strongly encourage you to review the terms of service, privacy policies, and data practices of any Third-Party Websites or services you engage with. By accessing third-party services through our platform, you agree to comply with the applicable terms of use and privacy policies of those third parties as displayed on their websites respectively.

For any financial transactions related to third-party services provided through our platform, we act solely as a billing facilitator. Our involvement is limited to processing payments on behalf of the third-party providers; however, any concerns or disputes regarding the quality, performance, or support of the third-party services should be directed to the third-party providers themselves. We assume no liability for any losses or damages resulting from your use of any third-party services or interactions with Third-Party Content, except where such losses or damages are directly caused by errors or omissions in our billing process.

12.3 Responsibility of Third-Party Disputes

You acknowledge that we do not endorse the products or services offered by Third-Party Websites and shall not be held responsible for any harm or losses you sustain as a result of using or relying on Third-Party Content. You agree that any issues, claims, or disputes regarding these services should be directed to the third-party provider. While we may assist in resolving billing issues or assist in facilitating communication with the third-party provider, we are not responsible for any loss or damage resulting from your use of or reliance on third-party services.

13. Services Management

13.1 Right to Manage

We reserve the right, but not the obligation, to:

Monitor the Services: We may monitor your use of the Services for violations of these Legal Terms, the Hosting and Fair Use Policy, and any other applicable policies to ensure compliance and protect our users and infrastructure.
Take Legal and Corrective Action: At our sole discretion, we reserve the right to take appropriate legal action against anyone violating the law or our policies. This may include reporting violations to law enforcement or regulatory authorities, and we may pursue civil or criminal remedies as necessary.
Restrict or Disable Access: We may refuse, restrict, or limit access to any of your content or services if, in our judgment, it violates these Legal Terms, the Hosting and Fair Use Policy, or negatively impacts our infrastructure. We may also disable access to content or services to the extent that it is technically feasible within our servers and infrastructure capabilities.
Remove or Disable Excessive or Burdensome Content: Without notice or liability, we may remove, disable, or limit access to files, content, or accounts that exceed normal usage quotas or otherwise place an undue burden on our systems. This includes content that causes performance issues, security risks, or disproportionately consumes server resources.
Manage for Optimal Functionality: We will manage the Services in a way that ensures the protection of our rights, property, and the continued proper functioning of our platform. Where feasible, we will notify you if we restrict or disable your access to any content or services to give you the opportunity to address the issue.

We aim to act transparently and fairly in managing our services but will prioritise the stability and security of our platform over individual user concerns where necessary.

14. Privacy Policy

Your privacy is important to us. By using our Services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data. Please review the full Privacy Policy available on our website at Privacy Policy.

By using our Services, you consent to the transfer and processing of your data in the United Kingdom, where our servers are hosted. For non-UK customers, we ensure adequate safeguards are in place for any data transfers to the UK, in compliance with applicable laws.

15. Copyright Infringements

15.1 Respect for Intellectual Property

We respect the intellectual property rights of others. If you believe that any material available on or through our Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). Upon receipt of a Notification, we will promptly investigate the matter and may remove or disable access to the material in question. A copy of your Notification may also be sent to the person who posted or stored the material addressed in the Notification. Please be advised that, pursuant to applicable law, you may be held liable for damages, including costs and attorneys' fees, if you make material misrepresentations in a Notification. Therefore, if you are unsure whether material located on or linked to by our Services infringes your copyright, we recommend consulting an attorney first.

If you are the person who posted the material and believe that the material should not have been removed, you may submit a counter-notification to us. Our contact information can be found at the bottom of this document.

16. Term and Termination

16.1 Term of Agreement

These Legal Terms will remain in full effect for as long as you use the Services. We reserve the right, at our sole discretion and without notice or liability, to deny access to and use of the Services to any individual or entity (including blocking specific IP addresses), for any reason or no reason, including but not limited to violations of these Legal Terms, any related policies (including but not limited to the Hosting and Fair Use Policy), or any applicable law or regulation. This includes the right to terminate your use of the Services, suspend your account, or delete any content or information you have posted without prior notice. Such actions may be taken in response to security concerns, compliance issues, or any violation of our policies or misuse of our Services.

16.2 Prohibition on Re-registration

If your account is terminated or suspended for any violation of these Legal Terms or any other applicable policies, you are strictly prohibited from re-registering or creating a new account under your own name, a false name, a borrowed name, or the name of a third party, even if acting on their behalf. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, or injunctive remedies. Where possible, we will make reasonable efforts to notify you of the termination or suspension.

17. Modifications and Interruptions

17.1 Right to Modify

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason, at our sole discretion, without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

17.2 Service Interruptions

We cannot guarantee that the Services will be available at all times. We may experience hardware, software, or other problems, or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. Where feasible, we will attempt to provide notice of planned maintenance or updates. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

18. Governing Law

18.1 Jurisdiction

These Legal Terms are governed by and interpreted in accordance with the laws of the United Kingdom, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. If your habitual residence is in the EU and you are a consumer, you also enjoy the protection provided by the mandatory provisions of the law in your country of residence. ENVIROWEB LTD and you both agree to submit to the non-exclusive jurisdiction of the courts of London, which means that you may bring a claim to defend your consumer protection rights concerning these Legal Terms either in the United Kingdom or in the EU country where you reside. For customers outside the EU, any legal disputes will be resolved under the laws of the United Kingdom and within its courts' jurisdiction.

19. Dispute Resolution

19.1 Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

19.2 Binding Arbitration

Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration, part of the European Centre of Arbitration with its seat in Strasbourg, in force at the time the application for arbitration is filed, which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. The applicable rules of substantive law shall be the law of the United Kingdom.

19.3 Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

19.4 Exemptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable, and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

20. Corrections

20.1 Right to Correct Errors

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including but not limited to service descriptions, pricing, availability, technical specifications, promotional offers, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or modify the information on the Services at any time, without prior notice. While we make reasonable efforts to ensure the accuracy of the information provided, we do not guarantee the completeness, reliability, or timeliness of any information presented on the Services. We advise you not to rely solely on the information presented and to verify details independently where critical to your decision-making.

Furthermore, we reserve the right to modify, suspend, or discontinue any aspect of the Services, including specific features or content, at any time and for any reason, without notice or liability to you. We will not be liable to you or any third party for any corrections, modifications, updates, changes, or discontinuations made to the Services.

21. Disclaimer

21.1 General Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES, AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. THIS DISCLAIMER DOES NOT AFFECT ANY EXPRESS WARRANTIES OR SERVICE LEVEL AGREEMENTS (SLAS) THAT MAY BE PROVIDED SEPARATELY IN WRITING.

22. Limitations of Liability

22.1 Liability Cap

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO DAMAGES ARISING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. IF ANY SPECIFIC REMEDIES OR COMPENSATION ARE PROVIDED UNDER SEPARATE SERVICE-LEVEL AGREEMENTS (SLAS), SUCH REMEDIES SHALL BE EXCLUSIVE AND THE LIMITATIONS HEREIN SHALL APPLY. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

NOTHING IN THIS SECTION LIMITS YOUR STATUTORY RIGHTS AS A CONSUMER, INCLUDING RIGHTS UNDER THE CONSUMER RIGHTS ACT 2015.

23. Indemnification

23.1 Indemnity Obligations

You agree to indemnify, defend, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, arising from or related to any third-party claims due to or arising out of:

Your actions, contributions, or content uploaded to the Services;
Your use or misuse of the Services;
Your breach of these Legal Terms or any other applicable policies;
Any breach of the representations and warranties you have made under these Legal Terms;
Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or other proprietary rights;
Any regulatory fines, penalties, or violations of applicable law arising from your actions;
Any data breaches, security incidents, or cybersecurity vulnerabilities caused by your negligence or intentional misconduct; or
Any harmful actions or behaviours toward another user of the Services with whom you have interacted or connected via the Services.

This indemnification extends to any and all related expenses, damages, or losses we may incur as a result of these actions.

23.2 Defence and Cooperation

We reserve the right, at your expense, to assume exclusive defence and control of any matter subject to indemnification under this Section, and you agree to cooperate, at your own expense, with our defence of such claims. We will make reasonable efforts to notify you of any claim, action, or proceeding that is subject to this indemnification as soon as we become aware of it. Your failure to comply with this provision may result in your liability for any resulting legal consequences. You further agree to indemnify and defend us from any claims arising from your breach of these Legal Terms or any other applicable policies you agreed to.

24. User Data

24.1 Data Management

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data (such as daily or weekly backups, depending on your plan), you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. Please note that we do not guarantee the backup of specific types of data, including but not limited to transactional data, email content, or custom configurations, unless explicitly stated in your service agreement. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data. We strongly encourage you to implement and maintain your own backup solutions for all critical data.

25. Electronic Communications, Transactions, and Signatures

25.1 Agreement to Electronic Communications

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, invoices, service updates, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means. You are responsible for ensuring that your contact information is accurate and up to date to receive all electronic communications from us. If you wish to opt out of electronic communications or request a paper copy of any document, please contact us directly.

26. Miscellaneous

26.1 Comprehensive Agreement

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services, including but not limited to our Privacy Policy, Hosting and Fair Use Policy, constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control, including but not limited to natural disasters, acts of God, war, cyber-attacks, or government actions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms. We reserve the right to update or modify these Legal Terms at any time, and it is your responsibility to review these terms regularly to ensure your continued compliance.

26.2 Consumer Protections

If you are a consumer, the terms in this agreement shall not limit any mandatory consumer protection rights that you are entitled to under applicable law, including the Consumer Rights Act 2015 in the United Kingdom or other local consumer protection laws in your jurisdiction.

27. Force Majeure

27.1 Force Majeure Clause

We shall not be liable for any failure to perform or any delay in performing any of our obligations under this Agreement if such delay or failure results from events, circumstances, or causes beyond our reasonable control. Such events include, but are not limited to, natural disasters, strikes, lockouts, or other industrial disputes, war, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation, or direction, accident, breakdown of plant or machinery, fire, flood, or storm. In such circumstances, we shall be entitled to a reasonable extension of the time for performing such obligations.

28. Changes to Terms

28.1 Updates to Terms

We may update these terms from time to time for reasons including but not limited to compliance with legal requirements, changes to our services, or updates to pricing and policies, and continued use of our services constitutes acceptance of the updated terms. We will notify you of any significant changes to these terms via email or by prominently displaying a notice on our website at least 30 days before the changes take effect, where feasible. It's your responsibility to review these terms periodically to stay informed about any changes that may affect your use of our services. We will comply with any applicable legal requirements regarding the updating of these terms and notification of changes in the jurisdictions in which we operate.

For consumers, where changes materially affect your rights, we will give you 30 days’ notice, and you will have the right to terminate the service if you do not agree with the updated terms.

29. Contact Us

29.1 Contact Information

For any inquiries related to these Terms of Service or other policies displayed on our website, please contact us at:

ENVIROWEB LTD
86 - 90 Paul Street,
London,
EC2A 4NE
United Kingdom
legal@enviroweb.net

For queries regarding any third-party terms of services or policies, please direct them to the respective owner of those policies.

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